Related skills
zapier intercom make talkdesk assembled📋 Description
- Own the support tech stack end-to-end: config, troubleshooting, docs.
- Lead AI deflection and internal copilot initiatives across channels.
- Ensure reliable systems through cross-functional partnerships.
- Maintain operational reporting and data hygiene.
- Design and document support workflows and escalation paths.
- Collaborate with Support Eng, Revenue, Product, Marketing on tooling.
🎯 Requirements
- 2+ years admin/ops experience with Intercom/Zendesk/Freshdesk/HubSpot.
- Experience with AI tools in support: chatbots, deflection, copilots.
- Comfort with JSON/HTML/CSS/JS or eager to learn with AI help.
- Experience with automation tools: Zapier, Make, or similar.
- Strong documentation and cross-functional communication skills.
- SaaS/Support background in high-volume ops.
🎁 Benefits
- Remote work from multiple hubs across the US.
- Health insurance: medical, dental, vision; 100% for employees.
- Dependent care coverage for eligible dependents.
- Mental health access via TalkSpace.
- 401k with 3% match.
- Flexible PTO and holidays.
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