Related skills
looker snowflake sql tableau zendesk📋 Description
- Founding Support Operations role—own CS ops infrastructure.
- Own processes, reporting, and infrastructure; scale the team.
- Report to Head of Support; partner with Tech Support, CS, Eng.
- Build routing rules and automation; leverage AI tooling.
- Design dashboards and reports on queue metrics and KPIs.
- Own staffing model; translate forecasts into headcount.
🎯 Requirements
- 4–7 years in Support Operations or CX Ops.
- Zendesk admin: triggers, automations, routing, SLA, reporting.
- Built systems/processes from scratch in new environments.
- SQL, Excel/Sheets, and BI tools (Looker/Tableau).
- Experience with capacity planning or workforce management.
- AI tools (Claude, Co-Pilot) to streamline workflows; strong comms.
🎁 Benefits
- Start-up equity
- Full health, vision & dental coverage
- Team building events & happy hours
- Flexible PTO
- Apple equipment plus home office budget
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