Related skills
billing documentation saas apis headless cms📋 Description
- Handle complex escalated tickets (billing, accounts, CMS).
- Troubleshoot issues independently to meet SLAs.
- Mentor Support Operations I teammates and share knowledge.
- Collaborate with Technical Support, Sales, and Partner teams to resolve issues.
- Identify inefficiencies and improve support workflows.
- Write and maintain internal documentation.
🎁 Benefits
- Monthly remote work stipend and home office package.
- Equipment upgrade and coworking options after onboarding.
- Sick leave, parental leave and 25 days of annual leave plus local holidays.
- Personal development fund for courses, books, and conferences.
- VSOP (Virtual Stock Option Plan).
- International team-building trips and global online events.
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