Related skills
json zapier intercom zendesk apis📋 Description
- Design support workflows to scale volume without large headcount.
- Build and refine Intercom Workflows and Fin AI procedures for automation.
- Design decision trees, test automations, and optimize by metrics.
- Own Zapier and custom automations; monitor, debug, and build integrations.
- Collaborate with Engineering on API integrations and architecture decisions.
- Document all builds with clear operational guides.
🎯 Requirements
- 3-5 years building systems and automation in support ops or tech ops
- Comfortable reading API docs, webhooks, and JSON; not a software engineer
- Hands-on with Intercom, Zendesk, or Freshdesk ticketing workflows
- Bonus: experience with AI-powered tools like Fin or Zendesk AI
- Led cross-team projects and coordinated stakeholders
- Data-driven; identifies bottlenecks and fixes processes
🎁 Benefits
- Option to work remotely
- Full-time position in Prague (Lucerna Palace) or Brno (Titanium)
- Flexible working hours
- Stock options and profit sharing
- Pet-friendly office and team events
- Education budget and conference tickets
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