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integrations b2b saas analytics apis ticketing📋 Description
- Lead and grow a high-performing B2B SaaS support team in EMEA.
- Own regional Support operations, strategy, and escalation handling.
- Collaborate with Product, Engineering, and Customer Success to improve CX.
- Build scalable processes and KPI-driven initiatives for the region.
🎯 Requirements
- Lead and grow high-performing B2B SaaS support orgs.
- Proactively address thematic customer issues; improve processes.
- Deep understanding of B2B customer needs; deliver outstanding CX.
- Strong technical background; discuss APIs, integrations, workflows.
- Ensure timely issue resolution and SLAs.
- Analytical; data-driven decisions to improve team and CX.
🎁 Benefits
- Competitive compensation.
- 10-year stock option exercise window.
- Unlimited PTO.
- Generous equipment, software, and budget.
- $100/month education budget.
- Time to do things the right way; focus on quality.
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