Support Manager - Developer Support Team (US-EST)

📋 Description

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• Lead, mentor, and develop a team of Developer Support Engineers.
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• Manage day-to-day support operations, workload distribution, prioritisation.
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• Coach team on technical skills, customer empathy, problem-solving.
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• Establish ownership, accountability, and continuous learning culture.
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• Drive customer success with high CSAT and effective escalation handling.
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🎯 Requirements

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• 10+ years overall experience; 2+ years leading technical support teams.
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• Proven enterprise customer support in complex software environments.
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• DevOps, CI/CD, and build engineering exposure.
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• Kubernetes, Docker, Helm; Maven, NPM, Gradle.
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• Jenkins, GitHub, VCS, Artifactory; Linux & troubleshooting.
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• Programming: Java, Python, Go, Groovy, Bash; leadership & customer focus.
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🎁 Benefits

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• Hybrid model in Bengaluru with 3 days/week in office.
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• Work at the forefront of DevOps innovation.
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• Lead and shape the future of developer support.
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• Collaborate with world-class engineers and global customers.
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