Related skills
github jenkins java docker helm📋 Description
- Lead and scale a team of Developer Support Engineers.
- Bridge customers, support, product, and R&D to enable outcomes.
- Ensure world-class support delivery and mentorship.
- Manage daily operations, workload, and prioritization.
- Drive CSAT and proactive risk mitigation with clear action plans.
- Promote knowledge sharing and continuous improvement.
🎯 Requirements
- 10+ years in total; 2+ years leading technical support teams.
- Proven experience supporting enterprise customers in complex software.
- Strong DevOps, CI/CD, and build engineering background.
- Kubernetes, Docker, Helm; Maven, NPM, Gradle; Jenkins, GitHub, Artifactory.
- Linux systems and troubleshooting; Databases, LDAP, Apache, Tomcat, NGINX.
- Programming in Java, Python, Go, Groovy, Bash.
- Leadership and customer skills: coaching, English communication, prioritization.
- Preferred: DevOps/cloud tooling, customer success, or enterprise architecture exposure.
🎁 Benefits
- Hybrid work model in Bengaluru; 3 days in the office per week.
- Work at the forefront of DevOps innovation.
- Lead and shape the future of developer support and customer experience.
- Collaborate with world-class engineers and global customers.
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