Lead a regional Product Support team in the Americas.
Build and scale Support operations for rapid growth.
Partner with Support leaders to implement strategies and KPIs.
Collaborate with Product, Engineering, and CS to improve the customer experience.
Inherit and grow a team of ~7 Product Support Specialists.
Manage ambiguity and balance strategy with execution.

🎯 Requirements

Proven leadership of high-performing B2B SaaS Support orgs.
Systematic thinker who improves Support processes.
Customer-centric with deep B2B needs understanding.
Strong technical background; discuss APIs and integrations.
Timely issue resolution aligned to SLAs with data focus.
Familiar with ticketing, analytics, and Help Center systems.

🎁 Benefits

Focus on high-quality work and avoid quick hacks.
Competitive compensation.
10-year stock option exercise window.
Unlimited PTO.
Generous equipment, software, and office budget.
$100/month education budget.

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