Related skills
customer support data analysis ai excel microsoft office📋 Description
- Work with Head of Support; own customer and partner satisfaction
- Contribute to strategic initiatives to constantly improve the service proposition
- Coach the team to boost performance, development and happiness
- Implement new work procedures and features; encourage feedback
- Analyze customer and partner touchpoints; identify patterns for actions
- Collaborate with cross-functional teams to meet customer needs
🎯 Requirements
- Fluent in Kazakh, English and Russian
- Customer-obsessed with experience in Customer Support
- 3-5 years leading a team
- Enjoy leading a growing team and clarifying purpose
- Multitask across multiple interactions and prioritize
- Translate data into actions; strong Excel skills; MS Office proficient
🎁 Benefits
- Lead and develop support leaders in a fast-growing European tech company.
- High ownership and visibility; influence team performance and customer experience.
- Drive operational excellence, process improvements, and AI adoption at scale.
- Collaborative, low-hierarchy culture; ideas can make a real impact.
- Growth opportunities, leadership development, internal progression.
- Competitive compensation and benefits in an international environment.
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