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forecasting customer support data analysis team leadership english📋 Description
- Scale SSC support by forecasting demand and planning hiring across countries
- Lead hiring, onboarding and integration of new team members
- Coach and support Team Leads, fostering strong performance and feedback
- Own performance management, including KPIs, adherance, and goal-setting
- Use data and reporting to identify improvement opportunities and drive actionable insights
🎯 Requirements
- 3–5 years in customer support or service management with leadership roles
- Proven ability to lead, motivate, and develop high-performing teams
- Strong customer-first mindset with problem-solving and decision-making skills
- Translate data and KPIs into clear actions and improvements
- Confident communicator with strong written and verbal presentation skills
- Fluency in English; Hungarian is a plus
🎁 Benefits
- Wolt Credits
- Employee Assistance Programme (EAP)
- Cafeteria – SZÉP card – Wolt Magyarország Kft.
- Self-finance the All You Can Move card
- Volunteer Day
- Breakfast, fruits, and snacks in the office
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