Support Lead

📋 Description

• Oversee daily IT operations, ticket management, and strategic projects.
• Coordinate IT teams in APAC and the United States.
• Configure networks, manage Google Workspace, provide end-user support.
• Refine onboarding and offboarding to boost productivity.
• Enhance security across hardware and systems.
• Manage vendor relationships and hardware procurement for APAC staff.

🎯 Requirements

• 2+ years as IT Team Leader or Manager.
• 4+ years IT experience across end-user support, security, networks, and remote access.
• 1+ year in managerial or project leadership.
• IT logistics experience in the Philippines or APAC preferred.
• SaaS experience with Office 365 or Google Workspace, Slack, MDMs, for 400+ users.
• Mac and Windows end-user support experience.
• Certifications such as CompTIA A+, Cloud+, Security+ or CISM/CISSP preferred.

🎁 Benefits

• Career Growth: mentorship programs, leadership academies, DEI initiatives.
• Remote-First Culture: Work from home.
• Paid Time Off: 14 days PTO, PH holidays, plus 5 days after 1 year.
• Comprehensive PH benefits: SSS, PhilHealth, and HDMF coverage.
• Healthcare: Corporate HMO plan after two months.
• Wellness Perks: Headspace app access.