Related skills
saas linear apis workflows automation📋 Description
- Lead and enable the Support Engineering team; run weekly meetings
- Mentor the team through 1:1s, feedback, growth support
- Escalation point to the team; participate in hiring
- Onboard new members; coordinate with other team leads
- Own queue health; monitor backlog, aging, spikes
- Track KPIs and ensure fast feedback loops
🎯 Requirements
- Hands-on support engineering in a SaaS environment
- Technical depth: debugging APIs/workflows
- Operational ownership: queues, metrics, day-to-day ops
- Automation & AI mindset
- Documentation & knowledge sharing
- Data-driven decisions: CSAT, SLA, backlog
🎁 Benefits
- Equity ownership as part of compensation
- Remote-first culture with distributed teams
- Generous vacation time by region
- Health, dental, vision benefits per country norms
- Career growth stipend for courses and coaching
- Unlimited AI budget to boost productivity
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