Related skills
mariadb bash sql mysql python📋 Description
- Provide email and live technical support to our enterprise customers.
- First line of defense for complex issues and outages.
- Identify and reproduce product issues, QA, and bug reports.
- Collaborate with developers, SEs, and TAMs to share current issues.
- Streamline and improve support and engineering processes; write runbooks/docs.
- Ensure customers have a positive support experience.
🎯 Requirements
- 4+ years of advanced customer-facing technical support.
- Experience with MySQL or MySQL-like databases and SQL optimization.
- Solid sysadmin/QA skills; Linux, I/O, logs; Kubernetes.
- Experience with scripting or coding languages (Python, Bash, Go).
- Familiarity with distributed systems and AWS/GCP; multi-machine deployments.
- Strong written and verbal English communication.
🎁 Benefits
- Diversity and inclusion commitment.
- Opportunities to learn new technologies and collaborate with multiple teams.
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