Related skills
datadog postgresql sql grafana asana📋 Description
- Triage incoming tickets in Asana; prioritize and route.
- Investigate data and product issues using SQL against PostgreSQL.
- Diagnose system behavior using monitoring tools (New Relic, CloudWatch, Sentry).
- Reproduce reported bugs with clear steps; hand off to engineering.
- Provide hands-on internal support for app, connectivity, or device issues; escalate.
- Maintain internal runbooks and documentation to resolve recurring issues.
🎯 Requirements
- SQL proficiency; ability to write joins, aggregations, and exploratory queries against unfamiliar schema.
- Troubleshooting with monitoring/observability tools (New Relic, CloudWatch, Sentry, Datadog, Grafana).
- Excellent written English; role is communication-heavy: tickets, runbooks, updates.
- Curious, methodical, and solution-oriented mindset; root-cause investigation.
- Strong interpersonal skills for stakeholder communication.
- Available to work Eastern US hours; Istanbul residency preferred.
🎁 Benefits
- Competitive USD salary and stock options
- Flexible vacation and PTO policies
- Fully remote work opportunities
- Training, mentorship, and coaching from leadership
- Potential on-site meetings in Istanbul (proximity-based)
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