Collaborate with US public sector customers to support, maintain, and resolve GitLab issues via Zendesk, email, MRs, and video.
Troubleshoot Linux environments, analyze logs and performance to identify root causes.
Partner with Product, Development, Infrastructure, Customer Success, and Sales to clarify bugs and contribute fixes.
Create and update clear, reusable documentation based on real customer interactions to boost self-service.
Join pairing sessions with other Support Engineers to share knowledge and improve processes.
Contribute to internal tools and automation to speed up diagnosis and resolution.

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