Related skills
documentation customer support salesforce saas jira📋 Description
- Work directly with customers to resolve Salesforce/Litify issues.
- Debug complex issues, discerning config, product, and Salesforce bugs.
- Reproduce issues in Salesforce sandboxes and demo orgs.
- Identify potential product bugs and provide details to Litify Tier 2.
- Collaborate with Customer Success Managers on solutions and next steps.
- Perform basic Salesforce configuration changes (permissions, records, automations).
🎯 Requirements
- 1-3 years of technical, customer-facing SaaS experience.
- 1-3 years in Salesforce with certifications (e.g., ADM-201).
- Love solving puzzles, troubleshooting, and learning.
- Experience with ticketing systems (Jira/Service Cloud).
- Strong judgment, analytical thinking, and attention to detail.
- Excellent time management and organizational skills.
🎁 Benefits
- Bachelor’s degree is a plus.
- Familiarity with APIs and how they work.
- Experience with Dev Console/Data Loader/Workbench.
- Web debugging tools (Postman/Dev Console).
- Understanding of HTML, CSS, and JS.
- Familiarity with SSO technologies (SAML/OAuth).
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