Support Engineer (SF)

📋 Description

• Be primary owner of the SF support queue during SF hours.
• Be "customer zero" for the product: represent the voice of real support.
• Drive issues end-to-end: investigate, debug, coordinate with engineering.
• Own clean handover between EU and US timezones.
• Proactively flag risk early (backlogs, bugs, customer frustration).
• Help define support processes, handover norms, and tooling.

🎯 Requirements

• Experience as a Support Engineer in an early-stage or scaling B2B SaaS.
• Tech: read logs, write SQL, understand APIs and webhooks.
• Take initiative; you don't wait to be told what to own.
• Communicate clearly and proactively under pressure.
• Have strong opinions about support products and practices; enjoy improving them.
• Thrive in ambiguity and solve problems; understand customer context.

🎁 Benefits

• Coffee/tea provided in SF office.
• Morning tunes to start the day.