Work directly with customers to resolve Salesforce/Litify issues and answer questions
Debug complex issues and quickly discern config issues, product bugs, and Salesforce bugs
Reproduce issues in Salesforce sandboxes and demo orgs
Identify potential product bugs and provide details to Litify Tier 2 Support
Collaborate with Customer Success Managers on solutions and next steps
Perform basic Salesforce configuration changes (permissions, updates, flows)

🎯 Requirements

1-3 years of technical customer-facing experience (SaaS preferred)
1-3 years of Salesforce experience and certifications such as ADM-201
Love solving puzzles, troubleshooting, and learning something new every day
Experience with a ticketing system (Jira and Service Cloud)
Excellent judgment, analytical thinking, and attention to detail
Strong verbal and written communication and cross-functional collaboration

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