Related skills
communication enablement crossfunctionalcollaboration customersupport productknowledge📋 Description
- Creating a world-class support experience for clients.
- Troubleshoot complex issues and hand off to engineers.
- Develop product expertise with PMs and customers.
- Provide feedback to improve current support opportunities.
🎯 Requirements
- Strong communication and customer-facing skills.
- Ability to troubleshoot complex technical issues.
- Collaborate with product and engineering teams.
- Proactive in developing product knowledge.
- Available to work in PST hours.
🎁 Benefits
- Remote work culture (±4 hours PT)
- Medical, Vision, Dental coverage
- Bonding trips fully covered
- Flexible PTO with minimum time off
- Up to 16 weeks parental leave
- 401k matching
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