Being a representative for project-specific customer inquiries and issues; own and resolve.
Ensure customer satisfaction in Project Support and Maintenance.
Collect information; perform deep-dive analysis, diagnosis, and troubleshoot.
Commit to SLA for response/resolution; troubleshoot and root-cause analysis.
Communicate with customer and internal R&D on bug fixes.
Manage issue status and ensure timely resolutions.

🎯 Requirements

Min Diploma in Information Technology/Computer Science/ Computer Engineering
Preferably > 1 year experience in IT Industry managing large-scale applications support
Pro-active, customer-focused, and comfortable dealing with clients/vendors directly.
Excellent communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
Strong analytical and troubleshooting skills
Microsoft SQL Server
Able to converse with mandarin speaking clients

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