Related skills
slack javascript python zendesk linear📋 Description
- Work directly with customers via tickets to resolve issues.
- Collaborate with the Support team to share user insights.
- Maintain the Support team's Knowledge Base.
- Lead customer communications for outages and incidents.
- Identify initiatives to streamline support operations.
- Onboard and mentor new support team members.
🎯 Requirements
- Prior experience in software development or systems engineering.
- Experience building and debugging apps with Javascript or Python.
- Excellent communication with initiative to ask questions.
- Experience with support tools and ticketing systems (e.g., Zendesk).
🎁 Benefits
- Competitive salary and equity
- 401(k) program
- Health, dental, vision and life insurance
- Short-term and long-term disability
- Paid parental, medical, caregiver leave
- Commuter benefits
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