Related skills
slack javascript python zendesk linear📋 Description
- Provide swift, high-priority support to Premium customers within SLAs.
- Diagnose, reproduce, and resolve complex issues across the Replit platform.
- Escalate and track high-impact issues with Product and Engineering; ensure timely fixes.
- Lead customer-facing communications during outages or incidents.
- Identify recurring issues and collaborate to reduce time-to-resolution.
- Contribute to internal tooling, automation, and documentation to boost efficiency.
🎯 Requirements
- 3+ years in technical support, developer support, or systems engineering.
- Experience providing rapid-response support to enterprise customers.
- Strong debugging skills with JavaScript and Python.
- Excellent written and verbal communication under time pressure.
- Familiarity with Zendesk, Linear, Slack, and debugging tools.
- Proven ability to manage multiple high-priority issues concurrently.
🎁 Benefits
- Equity and comprehensive benefits package.
- 401(k) plan with employer match (US only).
- Health, dental, vision, and life insurance.
- Short and long-term disability.
- Flexible time off plus holidays.
- Monthly wellness stipend.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!