Related skills
javascript css html sql apis📋 Description
- Resolve complex technical issues with global customers
- Provide technical support within SLA and professional service
- Follow escalation process and document cases for escalation
- Own issues, mentor Tier 1, and work with L3 for advanced cases
- Maintain technical expertise and share knowledge
🎯 Requirements
- 1-3 years in SaaS/web support
- Excellent troubleshooting and hands-on skills
- Strong English verbal/written communication
- Curiosity to solve problems and deep-dive when needed
- Self-learn and work with international teams
- SQL data retrieval; HTML/CSS knowledge; APIs/SDKs familiarity
🎁 Benefits
- Health: medical, dental, and vision
- 28 vacation days
- Tuition reimbursement and internal professional development resources
- Food vouchers
- #LI-Remote
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