Related skills
slack chatgpt zendesk linear ides📋 Description
- Handle customer tickets to resolve tech issues and bugs.
- Collaborate with the Support team to share user feedback.
- Contribute to and maintain the Support Knowledge Base.
- Communicate outages and report bugs to Eng for triage.
🎯 Requirements
- Experience in software development or technical support.
- Proven ability to work in fast-paced, high-volume support.
- Strong time management and ticket triage with metrics.
- Excellent communication and initiative to ask questions.
- Experience with Zendesk or similar ticketing tools.
🎁 Benefits
- 401(k) Program
- Health, Dental, Vision and Life Insurance
- Short Term and Long Term Disability
- Paid Parental, Medical, Caregiver Leave
- Commuter Benefits
- Monthly Wellness Stipend
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Engineering Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!