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linux saas sql nosql distributed systems📋 Description
- Providing an expert level of service to our EMEA customers.
- Ensuring technical customer issues are serviced within our contractual SLA, and managed to resolution.
- Document and share your knowledge with the rest of the organization and our customers applying Knowledge Centered-Services (KCS) methodology.
- Have a mindset of continuous improvement, in terms of efficiency of support processes and customer satisfaction.
- Work across multi-cultural and geographically distributed teams.
🎯 Requirements
- 3+ years of proven experience in Technical Support in a Software business.
- A technical background in IT, Network Engineering, or Software Engineering.
- Knowledge of databases (SQL / NoSQL) or search software technologies.
- Experience with SaaS and/or Distributed systems.
- Experience with Linux/Unix.
- Native German language skills and professional working proficiency in English (level C1+).
🎁 Benefits
- Health coverage for you and your family in many locations
- Flexible locations and schedules for many roles
- Generous vacation days each year
- Up to 40 hours/year to use toward volunteer projects you love
- 16 weeks of parental leave
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