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linux saas sql nosql kubernetes📋 Description
- Providing an expert level of service to our EMEA customers.
- Resolve technical customer issues within our contractual SLA.
- Document and share knowledge using Knowledge Centered-Services (KCS).
- Continuous improvement of support processes and customer satisfaction.
- Work across multi-cultural and distributed teams.
🎯 Requirements
- 3+ years of proven Technical Support in a software business.
- Technical background in IT, networks, or software engineering.
- Customer First mindset.
- Team player in fast-paced, adaptable environments.
- Knowledge of SQL/NoSQL databases or search tech.
- Fluent German and professional English (C1+).
🎁 Benefits
- Competitive pay based on the work you do.
- Health coverage for you and your family.
- Flexible locations and schedules.
- Generous vacation days.
- Up to $2000 matched for financial donations.
- Up to 40 hours per year for volunteer projects.
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