Related skills
customer support sql server it support sla microsoft sql server📋 Description
- Represent project-specific customer inquiries and own issue resolution.
- Ensure customer satisfaction in project support and maintenance.
- Collect information and perform deep-dive analysis and troubleshoot.
- Commit to SLA for response/resolution; perform root-cause analysis.
- Communicate with customers and R&D on required bug fixes.
- Manage issue status and ensure timely resolution.
🎯 Requirements
- Min Diploma in IT/CS/Computer Engineering
- Preferably >1 year IT experience managing large-scale app support
- Pro-active, customer-focused, and comfortable dealing with clients/vendors
- Excellent communication with diverse executives, managers, and SMEs
- Energetic, motivated team player, able to work under tight timelines
- Good interpersonal skills, resourceful, takes ownership
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