Related skills
documentation security networking dns lan📋 Description
- Diagnose and fix complex network problems across multiple stack layers.
- Provide high-quality technical service to customers with accuracy.
- Deliver actionable product feedback to engineering.
- Document processes and share knowledge to improve the team.
- Manage and support customer networks largely remotely.
- Build well-structured feature requests from customer needs.
🎯 Requirements
- Networking fluency: wireless, security, WAN/LAN, routing, DNS
- Remote customer support and ticket triage
- Documentation and knowledge sharing
- Product feedback to engineering
- Clear communicator, team player
- Calm under pressure, fast-paced environment
🎁 Benefits
- Equity plan eligibility
- Remote-friendly, globally distributed team
- Opportunity to influence product direction
- Growth and learning opportunities
- Collaborative culture
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