Related skills
wordpress mariadb linux mysql php📋 Description
- Take ownership of customer issues to resolution.
- Research and troubleshoot to resolve issues.
- Escalate unresolved issues to the right teams.
- Provide prompt and accurate feedback to customers.
- Continuously learn to improve technical and soft skills.
- Shift: 4 PM–12 AM UTC (remote team uses UTC).
🎯 Requirements
- Fluent English with excellent written communication.
- Strong online customer service experience.
- Bonus: Linux, NGINX, MySQL/MariaDB, PHP.
- Bonus: WordPress and WP-CLI familiarity.
- Comfortable with the command line and logs.
- Familiar with Cloudflare, Docker, GitHub, npm, or Composer.
🎁 Benefits
- Annual remote expense budget.
- Flexible PTO.
- Paid parental leave.
- Annual professional development budget after 1 year.
- Sabbatical after 3 years.
- Health benefits and retirement options by region.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!