Related skills
salesforce azure aws mongodb google cloud📋 Description
- Diagnose and resolve issues related to cloud applications.
- Proactively escalate unresolved issues to maintain system stability.
- Provide timely technical assistance through a ticketing system.
- Ensure customer satisfaction with high-quality responses and resolution times.
- Maintain clear communication during analysis.
- Prioritize daily tasks and manage critical issues effectively.
🎯 Requirements
- 2-4 years in Application Production Support for SaaS on AWS/Azure/Google Cloud.
- UNIX/Linux/Windows server administration.
- MongoDB and MSSQL DB experience.
- Familiar with Salesforce, Zendesk, Freshworks, Kustomer CRM platforms.
- SAML and SSO tools like Okta/OneLogin.
- Postman for API testing and debugging.
- Experience supporting web-based and enterprise/desktop apps.
- Global customer support experience, ideally in contact center apps.
🎁 Benefits
- NiCE-FLEX hybrid model: 2 office days, 3 remote.
- Join a market-leading global company with growth opportunities.
- Fast-paced, collaborative environment with learning and career growth.
- Equal opportunity employer.
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