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b2b saas cloud infrastructure sql apis rest api📋 Description
- Be the first point of contact of customers via email, chat, or phone.
- Own, prioritize, and troubleshoot complex technical issues.
- Be a knowledge source on Sardine risk, payments, APIs, and web tech.
- Create tools and documentation to help teams and clients be self-sufficient.
- Provide high-quality technical support across channels.
- Troubleshoot and resolve issues promptly and effectively.
- Collaborate with customers to tailor solutions.
- Develop deep Sardine knowledge to troubleshoot issues.
- Stay updated on product features and best practices.
- Analyze and diagnose issues; provide timely resolutions.
- Escalate issues with detailed information for resolution.
- Document troubleshooting steps for knowledge bases.
- Advocate for customer needs with internal teams on bugs.
- Contribute to docs, tools, and processes to streamline support.
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