Own problems through resolution using all available resources.
Provide real-time APAC support via Slack and remote troubleshooting.
Deliver best-in-class technical support for the TRES SaaS platform.
Collaborate with the Senior Support team during outage situations and war room calls.
Adoption and adherence to business processes and policies.
Handle customer queries and escalations with meticulous case management and documentation.

🎯 Requirements

1-2 years experience as a Support Engineer (or similar).
BS/BA degree in Computer Science or equivalent.
Knowledge of databases, Kibana, Grafana, OpenSearch, and scripting.
Hands-on experience with blockchain explorers (Etherscan, Solscan) and on-chain data.
Strong familiarity with blockchain, wallets, DeFi protocols, and centralized exchanges.
Comfortable reading and understanding JSON, CSVs, and logs.

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