Work directly with customers building agents on Sierra to debug issues.
Investigate problems across agents, integrations, APIs, and infra.
Engage deeply with customers to understand issue nuances.
Translate complex technical issues into clear explanations and actionable solutions.
Design Sierra's support workflows, tools, and processes using AI tools.
Grow the support function globally to provide around-the-clock coverage.

🎯 Requirements

You love debugging complex systems and puzzles.
You enjoy helping people move from stuck to successful.
You have an engineering mindset: reading code, APIs, logs, distributed systems.
You thrive using AI tools and love experimenting with new ones.
You bring a positive attitude: calm, optimism, and clarity.

🎁 Benefits

Flexible (Unlimited) PTO
Medical, Dental, and Vision for you and your family
Life Insurance and Disability Benefits
Retirement plan with Sierra match
Parental Leave
Fertility and family benefits through Carrot

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