Support Engineer

📋 Description

• Troubleshoot and resolve customer issues across cloud, hybrid, and on-prem.
• Collaborate with Engineering to drive resolution and product improvements.
• Participate in real-time remediation and live incident resolution.
• Act as a customer advocate for timely, accurate issue resolution.
• Support enterprise customers with mission-critical real-time data use cases.
• Assist with deployments, configuration guidance, and performance tuning.

🎯 Requirements

• 3–5 years of experience in technical support, systems engineering, or related roles.
• Deep proficiency with Linux (certification a plus).
• Strong understanding of distributed systems and high-availability environments.
• Hands-on experience with NoSQL or similar databases (Aerospike a bonus).
• Familiarity with hybrid and cloud infrastructure (AWS preferred).
• Excellent problem-solving and diagnostic skills; strong written and verbal communication.

🎁 Benefits

• Remote work with a globally distributed team.
• Opportunity to impact enterprise customers and real-time data use cases.
• Growth through documentation and knowledge-base contributions.
• Collaborative, agile, and globally distributed team culture.
• Equal opportunity employer with an inclusive environment.