Related skills
github docker linux aws kubernetes📋 Description
- Work with customers to resolve tickets on the product.
- Be creative and resourceful in solving customer technical problems.
- Utilize generative AI to develop workarounds, product improvements, and content.
- Build standard methodologies for troubleshooting and author Knowledge Articles.
- Be the customer’s voice and use feedback to help Product and Engineering improve the product.
- Become a champion of the CircleCI solution.
🎯 Requirements
- 2+ years of technical product support or engineering or equivalent experience
- Understanding of AI prompt engineering and usage of AI tools to solve real life problems
- Experience working directly with end-users to debug common errors
- Ability to tie business problems to technical solutions and understand technology value propositions
- Proficiency with Linux and scripting
- Familiarity with Git in general and ideally GitHub in particular
- Strong ops/infrastructure knowledge, especially networking and security
- Outstanding written and oral interpersonal skills
🎁 Benefits
- Opportunities for horizontal and vertical growth, with promotion within CircleCI
- Global remote workforce with flexible work arrangements
- Reasonable accommodations provided for applicants with disabilities during application/interview
- Equal Opportunity and Affirmative Action employer
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