Related skills
mariadb linux sql mysql python📋 Description
- Provide email and live technical support to enterprise customers.
- Identify, reproduce issues; perform QA; file bug reports or feature requests.
- Collaborate with developers, SEs, TAMs to update teams.
- Streamline support/engineering processes; write runbooks/docs.
- Ensure a positive customer support experience.
🎯 Requirements
- 4+ years of advanced customer-facing tech support.
- MySQL/MariaDB/Aurora experience and SQL optimization.
- Linux sysadmin/QA/testing; know Kubernetes.
- Scripting in Python, Bash, or Go.
- Distributed systems experience; AWS/GCP.
- Strong written and verbal English communication.
🎁 Benefits
- Diverse, inclusive teams across multiple locations.
- Continuous learning with a wide range of technologies.
- Cross-functional collaboration with engineering, sales, and PM.
- Roles offered in multiple locations in the US and Europe.
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