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okta android windows ios macos📋 Description
- Provide Tier 1-2 employee tech support onsite.
- Primary Support Engineering presence for Westlake office.
- Troubleshoot MacOS, Windows, iOS, Android, SaaS, VPN, and MDM.
- Improve workflows, docs, and knowledge resources.
- Implement AI-enabled support tools (Gemini, Claude, ChatGPT).
🎯 Requirements
- 2+ years in IT support or related roles
- Experience with MacOS, Windows, iOS, Android, SaaS, MDM, VPN, ITSM (Jira/ServiceNow)
- Experience using AI tools (Gemini, Claude, ChatGPT)
- Strong communication, organization, and user support
- Able to work independently onsite with distributed teams
🎁 Benefits
- Challenging, high-impact work
- Performance-based comp, bonuses, equity, 401(k) matching
- 100% paid health insurance for employees
- Lifestyle wallet for wellness and learning
- Employer-paid life & disability, fertility, mental health
- Generous time off and holidays
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