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datadog salesforce snowflake sql api📋 Description
- Provide quality technical support to customers and partners using Salesforce and screen sharing.
- Act as the primary liaison between engineering and customers, creating Jira escalations and speeding resolutions.
- Participate in a 24/7 on-call rotation, drafting updates and ensuring customers stay informed.
- Troubleshoot to the application level using DataDog, Snowflake, and API logs.
- Use pre-written scripts and runbooks for complex manual tasks.
- Manage escalations and remediation tasks in Jira; contribute to team knowledge in Confluence.
🎯 Requirements
- 2+ years in a customer-facing technical SaaS role, including API product support.
- Strong troubleshooting and debugging; collaborate with engineering; cURL and Postman; Python and Ruby on Rails helpful.
- Exceptional communication skills for explaining complex topics to non-technical audiences.
- Strong attention to detail and effective time management.
- High level of English proficiency.
- Strong SQL skills and familiarity with observability tools like Datadog and Prometheus.
🎁 Benefits
- A fast-paced and collaborative environment.
- Learning and development allowance.
- Competitive cash and equity compensation and advancement.
- 100% medical, dental, and vision coverage.
- Up to $25K reimbursement for fertility, adoption, and parental planning.
- Flexible PTO policy.
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