Represent project-specific customer inquiries and own resolution.
Ensure customer satisfaction in Project Support and Maintenance.
Collect information and perform deep-dive analysis, diagnosis, and troubleshoot.
Commit to SLA for response and resolution, troubleshoot and perform root cause analysis.
Communicate efficiently with the customer and the Internal R&D team on the bug fixes needed.
Manage the status of issues raised and ensure they are resolved effectively in a timely manner.

🎯 Requirements

Min Diploma in Information Technology/Computer Science/ Computer Engineering
Preferably > 1 year experience in IT Industry managing large-scale applications support
Pro-active, customer-focused, and comfortable dealing with clients/vendors directly
Excellent communication skills and the ability to interact professionally with a diverse group
Strong analytical and troubleshooting skills
Experience in Software Development and Microsoft SQL Server will be an advantage

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