Join Sales/Success calls to answer questions, assist with setup, guide complex implementations.
Handle escalations from Sales/Success/Support via tickets, emails, calls, screenshares.
Troubleshoot APIs, MSI deployments, networking, MDM config, and integrations.
Provide clear, empathetic explanations to help customers understand solutions.

🎯 Requirements

APIs, scripting, and programming concepts
Basic SDLC understanding
MSI deployments, MDM configuration, and networking fundamentals
Security and compliance considerations
Troubleshoot integrations and guide customers through setup
Logs, system behavior, and technical diagnostics

🎁 Benefits

Fully remote role
Must work within the AMER timezone

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