Related skills
salesforce sql jira logs📋 Description
- Part of Vendavo's Global Support organization, providing L2/L3 technical support to enterprise customers.
- Highly technical role focused on deep investigation and root-cause analysis, not scripted troubleshooting.
- Great fit for engineers or analysts stepping into a customer-facing technical position.
🎯 Requirements
- Proficiency in SQL - independently write and execute queries for troubleshooting and data analysis.
- Strong analytical and debugging skills; read application logs and stack traces to identify root causes.
- Excellent written and spoken English for enterprise customers.
- End-to-end ownership of customer cases from intake through resolution.
- Ability to replicate reported issues and document bugs/enhancement requests for engineering.
- Experience with JIRA or Salesforce is a plus, but can be learned on the job.
🎁 Benefits
- Professional growth and Development opportunities.
- Flexible working hours.
- 4 recharge days, quarterly company-wide pause.
- High-end laptop (Dell or Mac).
- Competitive pay and bonus.
- 18 vacation days + 15 sick leave per year.
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