Related skills
documentation debugging customer service logs codebase-navigation📋 Description
- Delight users: investigate issues, form hypotheses, identify root causes, give clear answers.
- QA of conversations: analyze agent responses for inconsistencies; iterate prompts and tooling.
- Knowledge gap closure: document missing information; close gaps with persistent follow-up.
- Inbox coverage: handle complex cases; produce simple, self-explanatory replies.
- Function development: contribute to tooling, automations, and prompt engineering for better agent performance.
🎯 Requirements
- Excellent communication in English and French.
- Technical debugging: read code, analyze logs, troubleshoot issues.
- Analytical precision: identify inconsistencies and edge cases.
- Collaborative persistence: drive knowledge docs and improvements.
- Documentation: produce concise docs for all audiences.
- Ownership and initiative; thrive with demanding users.
🎁 Benefits
- Competitive salary based on experience.
- Significant equity package in a Sequoia backed startup.
- Health insurance (Mutuelle) for you and your dependents.
- New MacBook Pro, monitor, keyboard, etc.
- Regular team events and offsites.
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