Delight users: investigate issues across logs, code, and tooling; form hypotheses.
QA conversations: analyze agent responses for inconsistencies; iterate prompts.
Knowledge gaps: identify missing information and ensure documentation; follow-up.
Inbox coverage: handle complex escalations; craft clear, concise responses.
Function development: contribute tooling, automations, and prompt engineering for better agent performance.

🎯 Requirements

Excellent English and French communication with diverse users.
Technical debugging: read code, analyze logs; navigate codebase.
Analytical precision: identify inconsistencies and edge cases.
Collaborative persistence: document knowledge across teams.
Documentation skills: concise docs for technical and non-technical audiences.
Curiosity, adaptability, and prioritization as an early team member.

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot