Related skills
json intercom jira zendesk apis📋 Description
- Own end-to-end technical support for customers; primary post-sale contact.
- Troubleshoot complex issues; guide integrations and implementations; scale support.
- Build scalable systems and processes for support.
- Manage escalation, ticketing, SLAs, and cross-team handoffs.
- Collaborate with TAM, Sales Eng, Product, and Eng on onboarding/expansion.
- Surface recurring issues and feed Product/Engineering for fixes.
🎯 Requirements
- 2–5+ years in technical support or SaaS; owning complex issues end-to-end.
- Cybersecurity or enterprise SaaS exposure preferred.
- APIs, logs, JSON, SSO (SAML/OIDC); ability to navigate docs.
- Experience in early-stage or high-growth environments; build processes from scratch.
- Clear written communication; translate findings for technical and non-technical stakeholders.
- Ownership and bias for action; self-starter in fast-paced settings.
🎁 Benefits
- Competitive base + performance bonus.
- Early equity with significant upside.
- Rapid career growth and high visibility across GTM and Product.
- Opportunity to build and define the support function from the ground up.
- A collaborative, mission-driven culture and flexible work model.
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