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javascript bash aws python apis📋 Description
- Serve as the named technical support contact for defined enterprise accounts.
- Own end-to-end technical support; diagnose and resolve complex issues.
- Build deep context on customer architecture, integrations, and use cases.
- Collaborate with CS, Sales, and Applied AI on each account.
- Capture feedback and route to Product with actionable data.
- Manage high-urgency issues with ownership and ongoing coverage.
🎯 Requirements
- 5+ years in technical enterprise product support.
- Known by enterprise customers as a trusted technical contact.
- Fluent with APIs and SaaS; read logs and request traces.
- Hands-on experience troubleshooting SSO, SAML, OAuth.
- Strong written communication and user empathy.
- Comfortable with ambiguity and escalation decisions.
- Able to collaborate with Sales, CS, and Applied AI.
- Contributed to building a support foundation (runbooks).
🎁 Benefits
- Flexible working hours.
- Generous vacation and parental leave.
- Optional equity donation matching.
- Lovely office space to collaborate.
🛃 Visa sponsorship
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