Support Engineer

📋 Description

• Act as first line of support for technical issues via tickets, Slack, or CSMs.
• Work with customers to integrate Northbeam into their ecommerce/analytics stack.
• Diagnose and resolve issues by analyzing customer implementations, incl. Pixels/Orders APIs.
• Own data quality end-to-end; coordinate with teams and customers to resolve.
• Escalate complex issues to Engineering with context and repro details.
• Improve external docs for smoother onboarding and self-serve workflows.

🎯 Requirements

• Bachelor's degree or related experience preferred, but not required
• 2+ years software or support engineering experience
• Proficient with SQL queries, JavaScript, and HTML basics
• 2+ years working directly with customers in technical roles
• Experience with admin tooling (Retool, ActiveAdmin, Django Admin)
• Nice to have: Python; data analytics tools; API knowledge

🎁 Benefits

• Equity package
• Healthcare benefits (medical, dental, vision)
• 401(k) plan
• Flexible PTO and holidays
• 12 weeks paid parental leave
• $500 remote-work stipend