Related skills
datadog aws grafana python gcp📋 Description
- Triage and resolve complex production issues via Salesforce, email, Slack, Zoom
- Guide end users by debugging and refining Python and no-code agents
- Provide Tier 2 advanced support to monitor and tackle production issues via monitoring alerts
- Drive technical investigations and escalate to product/engineering teams
- Shape product roadmap by gathering platform feedback and feature requests with product/design
- Build and maintain automated diagnostic tools to scale support
🎯 Requirements
- 5+ years of enterprise B2B SaaS tech support experience
- Proficiency with AWS/GCP, Python, SDKs, SSO/SCIM, Jira, Grafana, and Datadog
- RESTful API debugging, integration, and usage
- Strong customer-facing communication and empathy
- Excellent written and verbal communication
- Bonus: GenAI and LLMs experience
🎁 Benefits
- Generous PTO and holidays
- Medical, dental, and vision coverage
- Paid parental leave (16 weeks)
- Fertility and family planning support
- Early-detection cancer testing via Galleri
- HSA, FSA options and wellness/learning stipends
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