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salesforce snowflake sql zendesk apis📋 Description
- Own named customer's technical needs on platform integration.
- Be the main technical contact for Braze customers.
- Lead technical escalations with Success and Recurring Services.
- Deliver value by reducing risk and removing barriers for adoption.
- Champion customer's technical needs and product requests.
- Collaborate with Braze-recognized partners in the tech stack.
🎯 Requirements
- Bachelor’s Degree or equivalent.
- 3-6 yrs client-facing SaaS; 2-3 yrs in Tech Support; 1-2 yrs in account mgmt.
- Excellent written and verbal communication with strong follow-up.
- Highly collaborative; strong team player; cross-team initiatives.
- Strong analytical skills for technical issues; comfortable with pressure.
- Case tools (Salesforce, Zendesk) and APIs/SQL; bonus: Postman/Snowflake.
🎁 Benefits
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Medical, dental, vision, life, and disability coverage
- Fertility benefits and paid parental leave
- Professional development and yearly learning stipend
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