Support Enablement Manager

📋 Description

• Identify and communicate support org perspective and readiness.
• Understand a Support Engineer's day-to-day to propose ideas to leadership.
• Communicate with stakeholders to align and view enablement as a multiplier.
• Equip support teams with product knowledge to troubleshoot issues.
• Use data-driven analysis to plan initiatives and measure impact.
• Lead discovery with business leaders to refine requirements.

🎯 Requirements

• Initiative: Show initiative; provide examples of what you bring.
• Charismatic, empathetic, and product-focused presence.
• Ability to understand and present to a technical audience.
• Ability to deliver results in fast-moving, matrixed environment.
• Deep understanding of support and enablement strategies.
• Excellent communication with strong executive presence.

🎁 Benefits

• Immersive in-person onboarding to accelerate impact.
• Global community with 20 offices worldwide.
• Health, dental, vision insurance; 401(k) plan.
• Generous paid leave and parental leave.