Related skills
customer support stakeholder management cross-functional collaboration escalation management technical communication📋 Description
- Serve as primary interface between customers and NICE support teams.
- Manage critical issues, escalations, and missed expectations.
- Extend the Support Management Team focusing on escalation mgmt and resolution.
- Drive service excellence for designated accounts and client priorities.
- Maintain SME status on NICE solutions deployed at clients.
- Facilitate escalation management, technical communication, and best practices.
🎯 Requirements
- Excellent organizational & communication skills.
- Strong customer service mindset and problem solving.
- Data-driven decision making and issue analysis.
- Experience managing escalations & cross-team coordination.
- On-call availability may be required; occasional travel.
- Ability to work with minimal guidance; self-starter.
🎁 Benefits
- Global company with growth opportunities.
- Collaborative, fast-paced, innovative environment.
- Internal career paths across roles and regions.
- Chance to learn and grow every day.
- Exposure to AI, cloud, and digital domains.
- Equal opportunity employer.
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